Issue#806: Playstation - PS4 activated on system that isn't mine and I cannot deactivate

  • My PS4 says it is activated on another system, I cannot do deactivate all as it says it has occurred recently, and I cannot contact support as I keep getting the error that I have tried to contact support too many times and my questions were best suited towards other mediums such as twitter (I have contacted customer support like maybe once in my life). I have no idea what to do from here aside from wait 6 months so I can access my system properly. I've changed passwords and added security questions, but I guess that doesn't matter seeing as someone managed to contact support before and have this done or deactivate all. Is there any solution? Google just returns stories of csrs being unhelpful and telling people they need to wait 6 months.

    0 Answers

    Sorry, your answer is too short !

  • Issue#405795: Playstation - my ps4 was deactivated and activated on a ps4 that isn't mine

    I have 2 ps4's and one was activated as its primary and now its not, when i go online it says its activated on a ps4 and that I cant deactivate all devices because it was used not to long ago even though I didnt do it. what do i do?

  • Issue#43433: Playstation - Deactivate PS4 Issue

      Hi, so I went online to my account page via Sony's website, [] in order to deactivate my old PS4, so I could activate my new one, but when I try to 'Deactivate all devices', I get a message saying :   "You have deactivated your devices recently and cannot use this feature at this time."   I haven't deactivated anything recently, and can't deactivate anything now, and I was wondering if I could get any help to deactivate my old PS4?   Thanks

  • Issue#364739: Playstation - Tired of getting the Runaround --Need to Deactivate a PS4 tied to my account that isn'

    I just got off the line with a Sony Help person and they just keep spitting out the same link to me over and over. I tried chat support and they just linked me to the Deactivation page and that didn't help at all. I tried entering this : 03-27452353-5636819 (a Japanese PS4) and it just WON'T ACCEPT IT. Now, I have no idea what PS4 is tied to my account currently, but it's NOT mine and I can't deactivate it. I seriously DO NOT want some "account thief" using my account for six months just to wait until it can be deactivated. Yes, I deactivated my PS3 (which I own) and then reactivated it as a precaution back in January when I changed my Password, but now I'm stuck. Because of this runaround I can't even activate the PS4 I physically own... this sucks.  Just because someone else used my account to activate their PS4.

  • Issue#416554: Playstation - PS4 System Update 3.50 Mic Issue! Beats & Apple Headphones Not Working

    Neither 2 pair of beats that i have (WHICH IVE ALWAYS BEEN USING PERFECTLY FINE) or the annoying Ringing Apple Headphones work for me anymore after this update. You can hear the audio coming through but neither mics work now cause of this update and i've tried restarting the console. Why cant you's make a good working update without ruining something else.     Mod Edit: Moved thread to support area, updated title. --GrainneNessa

  • Issue#458973: Playstation - Customer support to deactivate a primary ps4 system

    I had gotten a ps4 from a rent to own place and had activated it as my primary system. Then a friend was selling his so i bought it and returned the system to the rent to own place. I had not deactivate it and now have no access to it. How am i supposed to deactivate it so i can activate my new system.

  • Issue#530360: Playstation - Account claims activated PS4 but PS4 isn't activated as primary

    I own the only PS4 I've ever gotten recently and I activated it as my primary PS4 when I got it, however for months it's been saying it's not activated as my primary PS4 and every time I try to activate it again, it says that one is already activated. I can see that in my account, however there is no identifying information that I can find to tie it to my current PS4, either by or MAC address. Currently, the option under Media and Devices to just blow all my activated devices out is unavailable since it says that I performed it recently, which I never have period, though it wouldn't be difficult for me considering I only own a single PSNetwork device. Just would like to be able to activate my PS4 as my primary without having to wait 6 months, assuming the button even works at that point, since I'm not sure how long the device has been having pairing difficulty.

  • Issue#541824: Playstation - Someone stole my friends ps4 and my account was activated and i cant deactivate it

    I need from a employee to deactivate my account from the stolen ps4 

  • Issue#616118: Playstation - Hacker deactivated my ps4 and activated his, now I cant reactivate mine

    Somehow my psn account was hacked and the hacker used the deactivate all feature to remove my primary ps4 from my account and then activated his own. Now im stuck with a 3 month membership thats going all to this guy. Can someone delete this guys ps4 off my account please and activate mine?? 

  • Issue#634534: Playstation - Deactivate ps4 system

    I recently had to buy a new playstation 4 due to my basement flooding causing my previous system to stop working is there any way for that system to be deactivated so I can activate my new system.

  • Issue#815738: Playstation - I activated my old ps4 as my primary system but then got a new one because the old one

    Last year I activated a ps4 system as my primary system. Eventually over time while playing with my old system it broke. After that system I went out to get a new one. After getting a new one and setting my account up I tried to activate it as my primary ps4 but couldn't because I had already activated another system. There is no way to deactivate the system since it is broke. Any ideas on what to do?

  • Issue#964175: Playstation - Account activated as primary on someone else's PS4 via deactivate all devices.

    Someone has activated my profile on their PS4That same person deactivated my PS4 from my accountThis was most likely done via the PSN account management site (per both of the support agents I talked to on the phone)Since the PS4 was deactivated, there is a 6 month cooldown before I can attempt to reactivate my PS4 and deactivate theirsSince the password was not changed between the time of the deactivation and my contacting Sony, there is no "intrusion" as far as they are concernedThe only way this could have happened (according to Sony) is if I gave my password out to a random stranger I've recieved the notification that "Your account has been logged into on another system" but I always assumed that was my grandmother/ Aunt on her PS3 using my account. I realize this isn't a new issue. I know it easily could be me using Origin (Which I did for PC for awhile) or even hooking my google account or facebook to my PS4 that caused it. All I can say is the site cockblocked me with t

  • Issue#994946: Playstation - Account Hacked, foreign PS4 activated and Sony isn't helping

    Someone seems to have gotten access to my account via another system and activated it as the primary, now whenever for whatever reason I loose a connection I cannot play most of my games since they lack the DLC incorperated or require a constant connection?!?! DID SONY STEAL THOUSANDS OF DOLARS FROM ME??I don't own the consol which needs to be deactivated and the deactivate all option claims I have to wait when I've NEVER used it! Worse yet every thing I've tried to get in contact with someone from sony has turned into, "Oh you need to deactivate it from the consol..." I am really at my witts end with this. If I cannot get this resolved the system and everything I've got for it are of no value to me. I really need some CUSTOMER SUPPORT

  • Issue#193: Playstation - I wana deactivate my acount from other system cuz i got new ps3

    Can u do that plz

  • Issue#2050: Playstation - PS4 startup issue

    Hello. I purchased my Ps4 system on Black Friday of 2015 and didnt have any issues out of it for the first two weeks. Then one day I powered the system on and a static grey image appeared and flashed on and off the screen. After that the screen went black for a few seconds then the proper image of the ps4 log in page appeared. Since the first inncodent I stated; the system has done it about 6 more times since then. I  just wanted to post this and see if anybody else has had the same issue before and found a fix for it?   Thank you! 

  • Issue#5305: Playstation - screen brightness issue on new ps4

    Hello,Just got  a PS4 and I'm noticing that when the console first comes on, the screen is bright, but then it dims down very dark. It is not my TV, because when I go back to TV or my other ports, the brightness returns to normal. I have tried: 1. Resetting to default settings2. going through the screen and video sections in Accessibility. Still have the issue and can't understand why. Can anyone advise? Thanks!

  • Issue#15655: Playstation - Why isn't the mic recording when I press Share (PS4)


  • Issue#16796: Playstation - PS4 update issue v3.15 needs to be installed everyday

    My ps4 console already updated to v3.15 of the system software and add part of it I had an error and had to install the version 3.15 through usb.Ayer proceeding according to Sony instruction I was able to make my ps4 work BUT now every time I leave it in rest mode it goes back to the installing error and I have to reinstall the software again.Please help me, I'm really going crazy about reinstalling every time and losing all my saved games and downloaded games

  • Issue#24511: Playstation - So my console is activated to a different PS4?!

    Ok so now I've gotten my account back with my 1 month membership I can finally play my games!  One problem.  My PS4 is activated to a different console so now I cannot play my games whatever I  do.  So would providing my help in deactivating it or is all doom and lost and I have to sit here for 6 months watching the screen for it to deactivate? *SERIOUSLY?*

  • Issue#26793: Playstation - PS4 Deactivate on Non HDD PS4

    I got a new PS4 (MGS TPP) today. I sold my old PS4. The problem is....... I forgot to deactivate my PS4 before selling it. I know the seller. But I had upgraded my old PS4's HDD to a 1TB HDD. I removed it from my old PS4, and put it in my new MGS TPP PS4. Now the old PS4 is without HDD. Can I still deactivate it by inserting any HDD? Thank you.

  • Issue#34052: Playstation - Ps4 power supply issue .

    Not looking to send into PlayStation for repairs. I saw on a video what the duration of the beeps mean . Mine ended up matching a power supply issue . I know what I need to buy to repair it myself . I was wondering if it can also be the cord I'm using for my ps4 or if it's something else that I can try before buying a new power supply .

  • Issue#40918: Playstation - ps4 media player issue

    When I try to watch videos on the Web through my system it says I need an update. Yet, I have the newest update installed on the ps4.

  • Issue#41028: Playstation - How can i change language on psn account not on ps4 system?

    Hope someone help,i bought a ps4 and account on ebay. The seller was united  states but idk y when i go the ps store or psn account info its a different language. I think Netherlands.Try changing the language but  i cant.Help please thank you

  • Issue#47518: Playstation - Cannot deactivate PS4 via web

    So i've only had one ps4.....ever. None of my friends or family have access to my account.  That being said it claims that my ps4 is not my main ps4 and when i try to make it my ps4 it says there's another ps4 as my main one. I've changed my password and i've changed my email password. I then tried to deactivate it via the web but it said I had done so too soon before this try. So i waited 6 months and it still says i'm trying to do it too soon. I sent a ticket to sony and they literally said "we cannot help you on this matter".  What should my next step be? Sony doesnt seem to care and i still cannot use my own ps4 as my main one. 

  • Issue#51673: Playstation - Ps4 controller won't sync with the system

    Ever since I got my ps4, I was never able to connect my controllers by plugging them in to the system. I always had to connect them as bluetooth devices. If I tried using a cord, they would just keep blinking but nothing would happen. Did anyone else have this problem? I got my ps4 a couple years ago but I've had that problem ever since I got it.

  • Issue#53028: Playstation - PS4 System Update

    So a few minutes ago my dog unplugged my PS4 (dont ask how ) and when i turned it back on it says Cannot start the ps4, connect the dualshock 4 using the usb cable , then press the ps button so i did that and it said Connect a USB device t hat contais the update file for reinstallation for version 3.15 or later so i put the file on my storage device and pressed okay  and it started loading but a few moments after it said USB not connected so I tried a few times after that and it never worked so im not sure what to do or if anyone can help

  • Issue#53981: Playstation - Share the video with microphone activated, when you play alone. Ps4

    I will like to ask someone for help me and the gamer of playstation! That we can use the microphone and tape ourself, our voices when we are playing alone! No just when we play in network whit other players.It is almost impossible to send them a email, they have a chat and never comes out ... Someone help how I contact the people of OS of PSN to the change this for US.!!!! Many thanks, Fernando Falcón.

  • Issue#58930: Playstation - New issue with Blops 3 on PS4

    Was playing some Nightmare zombie mode last night 2 player split screen, kept getting this weird issue. More then half the time when restarting a section of the game we would get an error and player 2's screen would just be blank/black. I was player 1 and had no issues and could see player two standing there helpless as zombies ran towards us, lol. Player 2 could still move around but had no visual information, just a black screen. So I would die and when the section restarted player 2 would get their vision back about half the time. Why does this game have soo many bugs? Playing the 4 player coop zombies (With Heather Graham aka Graham zombies) with 4 players local coop leads to massive frame drops to what feels like single digits far too frequently.  Any time some action would occur the game becomes almost completely unplayable for a few seconds at a time. To save time just know all the rest of the issues I have had with this game are in Graham

  • Issue#65298: Playstation - Ps4 red light issue

    My ps4's blue light just turned red and my ps4 turns off. Is there anything I can do to fix it or is my ps4 dead?

  • Issue#71344: Playstation - PS4 died, unable to deactivate it! Cannot activate account on new PS4!

    To whom this may concern,My Playstation 4 console recently died. I did the online deactivation a while back and it said it worked but it really didn't. When I went to do it again it said I needed to wait 6 months. I have waited a long time and I am frusterated. This is a huge inconvenience for me. Would it be possible for you to deactivate the playstation 4 console without me waiting 6 months? I am unable to play my games when my WiFI is down, and the other accounts on my system have lost ps plus. I have phoned twice and done a live chat with one of your agents. They directed me to submitting a request to a specialist for deactivation, but I was denied. Please help! Thank you,          Jason