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Issue#829996: HP - SOLVED: Pavilion x2 10 touch screen & audio failure after Windows 10 automatic upgrade (June 20

  • For the second time, Windows 10 Update has automatically installed a "critical update" that causes the touch screen and audio to fail!

     

    First time I managed to do a System Restore to get back to functionality, and when it installed again I re-ran the original Intel Atom Z3000 series driver set (HP file sp72926  signed Oct. 2015), which restored functionality while allowing the Windows Update.

     

    The second time (25 June 2016), I tried reinstalling the drivers but this time it aborted and forced a rollback, leaving me without touch or sound.

     

    Finally I hit upon a solution!  Device Manager revealed that the I2C drivers were failing to load properly (Code 31 errors).

     

    I opened up the "Drivers" folder of the unpacked sp72926 and found a folder "I2C" there.  Inside was a set of files including an .INF file.  I right-clicked it, selected "Install" and voila! Sound and touch instantly returned, without even the need for a reboot (although I did one just to make sure).

     

    No problems for the past several hours.  Appears fixed to me!

     

    Device Manager reports 5 listings of "I2C Controller", all by Intel, all version 604.10143.1010.2969, all dated 2015-06-08

     

    When I updated the I2C driver using Device Manager, Windows Update downloaded and installed version 604.10154.1010.7150, dated 2015-10-01.  Reboot will determine if it still works properly.

     

     

     

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